Not only does the credit bureau max out their password length, you have a small list of available non-alphanumeric characters you can use, and no spaces. Also you cannot used a plused email address, and it had an issue with my self hosted email alias, forcing me to use my gmail address.

Both Experian and transunion had no password length limitations, nor did they require my username be my email address.

Update: I have been unable to log into my account for the last 3 days now. Every time I try I get a page saying to call customer service. After a total of 2 hours on hold I finally found the issue, you cannot connect to Equifax using a VPN. In addition there is no option for 2FA (not even email or sms) and they will hang up on you if you push the issue of their security being lax. Their reasoning for lax security and no vpn usage is “well all of our other customers are okay with this”.

  • TheReturnOfPEB@reddthat.com
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    28 days ago

    short passwords because they are trying to save bandwidth for their next time their entire database structure is downloaded

    • azalty@jlai.lu
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      26 days ago

      They’re supposed to be hashed so that shouldn’t matter

      Unless that’s the joke or something

  • ℍ𝕂-𝟞𝟝@sopuli.xyz
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    29 days ago

    Imagine having to contract with a company in order for them not to fuck your life up with your own data. This is ridiculous.

    • sik0fewl@lemmy.ca
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      28 days ago

      You signed a contract? Pretty sure they’re going to fuck it up either way and they definitely have all your data.

  • davel@lemmy.ml
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    30 days ago

    Yeah well, if you’re so smart let’s see you write a website in COBOL.

  • StorageAware@lemmings.world
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    28 days ago

    I always get a chuckle when financial institutions have requirements like these, or lack 2FA. My Lemmy account has more security at this point.

  • chiliedogg@lemmy.world
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    28 days ago

    I swear password restrictions are getting to the point where there’s eventually going to only be one usable password.

    • filcuk@lemmy.zip
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      28 days ago

      Yeah, it’s counterproductive to lay out a bunch of restrictions. Let people make a long-ass password that’s a memorable phrase - it’s safer anyway.

      Although I don’t know how anyone makes it without a password manager at this point.

      • sylver_dragon@lemmy.world
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        28 days ago

        I don’t know how anyone makes it without a password manager at this point.

        Password reuse. Password reuse everywhere.

          • nocturne@sopuli.xyzOP
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            28 days ago

            When I have to sign up for something on my phone I will use my pre Bitwarden default password. Then once I have a sec to sit down iPad or laptop I will change it to something more secure.

            I am currently fighting with my wife and children to start using a password manager.

            • Dizzy Devil Ducky@lemm.ee
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              28 days ago

              The funny thing about that is that I am currently on my laptop getting keepassxc set up. This post has somehow motivated me to finally get a password manager.

            • filcuk@lemmy.zip
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              28 days ago

              On your phone, you can select autofill, then ask bitwarden to generate a password, save and use that to register

              • nocturne@sopuli.xyzOP
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                23 days ago

                I have only used lastpass (they have had several breeches and I do not recommend them), Bitwarden (my current daily driver and my recommendation), and I have used Apple keychain a little for passwords at work that my wife can access without having full access to my Bitwarden.

  • kingthrillgore@lemmy.ml
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    29 days ago

    A 20 character password of case insensitive letters and numbers is quite unbreakable (taking billions of years to brute force). Still, what a strange way to announce your database is old and you probably aren’t hashing your password with anything stronger than MD5. Or worse.

    • Toribor@corndog.social
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      29 days ago

      My default is to generate a 32 character password and store it in a password manager. Doesn’t matter to me how many characters it has since I’m just going to copy and paste it anyway.

      Pretty surprising how many places enforce shorter passwords though… I had a bank that had a maximum character limit of 12. I don’t bank with them anymore. Short password limits is definitely is an indicator of bad underlying security practices.

    • 🅿🅸🆇🅴🅻@lemmy.world
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      29 days ago

      A hash has a fixed length, including MD5. There’s no reason to cap password (input) Iength. You can hash the whole bible and still get the same length hash. So either they don’t even hash it, they’re idiots, or they try to be unnecessarily cautious to avoid some other limit / overflow, like POST max size (which would still be counted in at least KB, not several characters). The limit on what special characters you can use is also highly suspicious - that’s not how you deal with injections / escaping your inputs.

      • drivepiler@lemmy.world
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        28 days ago

        Hashing takes longer the longer the string is, so it technically could impact performance if many people with very long passwords log in simultaneously. 20 characters is ridiculous though, you could probably cap it at hundreds and still be completely fine.

  • Scott@lem.free.as
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    30 days ago

    This implies they’re storing the plaintext password.

    Ideally the password would be hashed with a salt and then stored. Then it’s a fixed length field and it shouldn’t matter how long the password is.

    • Helix 🧬@feddit.org
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      30 days ago

      Or a very very old database system, possibly DB2, where you can’t change the column limits or data types after the fact.

      • xthexder@l.sw0.com
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        29 days ago

        If they’re hashing, the column size should be irrelevant. Ideally the database should never see the plaintext password in the first place (though I could understand calculating the hash in the query itself). If they’re not hashing, they should really be rewriting their database anyway.

      • xthexder@l.sw0.com
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        29 days ago

        I’d rather see a paper explaining the flaws with salted passwords rather than “just use this instead”.

        My initial reaction is that this overcomplicates things for the majority of use-cases, and has way more to configure correctly compared to something basic like a salted sha256/sha512 hash that you can write in any language’s standard library.

        If the database of everyone’s salted password hashes gets leaked, this still gives everyone plenty of time to change passwords before anything has a chance of cracking them. (Unless you’re about to drop some news on me about long time standard practices being fundamentally flawed)

        • delirious_owl@discuss.online
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          28 days ago

          Wut. Is the competition not enough data for you? This is how we got AES.

          Can you name a single popular language where Argon2 isn’t implemented in a stamdard library?

          • xthexder@l.sw0.com
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            28 days ago

            I think you’re missing the point of what I’m asking. In what way are regular salted passwords insecure? Sure you can keep adding extra steps to encryption, but at a certain point you’re just wasting CPU cycles.

            I have no doubts about Argon2 being secure, I just think the extra steps are unnecessary for anything I would build (i.e. not touching financial transactions or people’s SSNs). By design argon2 uses a lot of memory and CPU time to make bruteforce attacks much harder, but that’s more of a downside when you’re just doing basic account logins on a low end server.

            I’ll happily retract my point about external dependencies. It’s available in most languages, and notably std C++ contains neither argon2 or sha256/512 hashing, so that kind of makes my original point invalid anyway.

  • Dizzy Devil Ducky@lemm.ee
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    The 20 character length limit is so annoying because I once had 2 distinct passwords (not in use anymore) that were both coincidentally 21 characters long. Character limiting me by a single character at the end of those old passwords was annoying because I usually ended up, for some services I needed, having to change up and use a completely new password. Back when I was a lot worse about reusing passwords than now.

  • alkaliv2@lemmy.world
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    29 days ago

    Just wait until you get to Transunion’s site. It is a dumpster fire of consisting of the worst sign up I’ve ever seen, “Contact our social team” and "If you haven’t logged in for awhile create a new account. I could not believe how awful it was. I had to just call and do it over the phone.

  • js10@reddthat.com
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    29 days ago

    I have seen this on a site before and I never understood why. Whats the point of limiting the length of the password? Its not to save storage space since the plain text isnt stored and the hash should be a uniform length. So whats the advantage?

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      Calculating hashes is supposedly more expensive for longer strings. That could be used to simplify some kind of overload attack like DDOS.

      • xthexder@l.sw0.com
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        29 days ago

        If they’re not already rate-limiting login attempts that’s another huge problem…

      • ReveredOxygen@sh.itjust.works
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        29 days ago

        If they’re using md5 (which would be in line with their security practices), the block size is 512 bits. That means that everything less than 64 characters is the same cost

    • digdilem@lemmy.ml
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      29 days ago

      since the plain text isnt stored

      I’m not sure I’d accept a bet on that assumption.

    • Vivendi@lemmy.zip
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      29 days ago

      Their backend is really, REALLY garbage. Maybe it is some of that Microsoft trash that they snake oil’d into a lot of public offices and dumbass corpo managers, but whatever is running that site, has me concerned. You don’t do fucky things with passwords unless your backend is doing something really stupid.

  • Ellia Plissken@lemm.ee
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    30 days ago

    the Ring app (I think) forced me to change my Wi-Fi password because I wasn’t allowed to use ampersands. according to support it’s because they “use ampersands in the code”

      • FuzzyRedPanda@lemm.ee
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        30 days ago

        It deeply saddens me when people pay money for locked down hardware that’s not only designed to spy on them, but their family, friends, and neighbors as well. Ring, Amazon Echo, Google Home, that creepy Facebook robot screen…all insecure spyware.

      • Ellia Plissken@lemm.ee
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        29 days ago

        yeah I only have a ring for my outdoor cameras. I was considering switching my indoor system yo ring as my alarm company keeps raising their prices but I’m not putting ring cameras inside my house. especially because the privacy shutters on them are manual

    • ShepherdPie@midwest.social
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      30 days ago

      Banks aren’t much better. Up until just a couple years ago, the Treasury Direct website (to buy bonds/etc from the US Treasury) forced you to use a god damned on-screen keyboard to input your password and the passwords were not case sensitive. I’m pretty sure it also only read the first X number of characters of your input because I recall that people tried typing extra characters after their passwords and it would still accept it as valid, though I could be conflating this with some other archaic site.

      • nocturne@sopuli.xyzOP
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        30 days ago

        You are unable to paste your password into the “confirm password” field. I thought I was going to have to type it in, but Bitwarden’s autofill worked.

  • UnbalancedFox@lemmy.ca
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    28 days ago

    I had an account there with a proton email address and suddenly I couldn’t log in anymore. After 6 months of calling, someone finally told me proton emails are blocked because they are not secure. So I changes it to a tutanota email

    What a clusterf**k

    • nocturne@sopuli.xyzOP
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      28 days ago

      I almost used my proton mail because I can create an alias, where equifax would not accept a plused gmail account.